Terms & Conditions

Terms and conditions we draw your attention in particular to clauses 8 (Applicability of our online materials) and 12 (Liability). 1.2 Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website. 1.3 If you do not wish to be bound by these terms and conditions then you may not use our website. 2. Nature of our website 2.1 Our website is a place for you to browse and learn about the services that Newlife provides (the ‘Services’). Our website describes the Services in more detail. 2.2 Please note that the contents of our website are generally aimed at users who are over 18 years. Also the purchase of any of our Services must be by someone over this age. 3. Modifications to website We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated any new features including new content and/or the sale of new Products/ Services shall be subject to these terms and conditions.


4. Information you provide 4.1 We are registered under the Data Protection Act 1998 (‘the Act’) for Data Protection purposes. Any information that you provide to us is treated as confidential.The following applies to any information you provide to us. You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the Services which are available through our website by us or our sub-contractors. If you obtain or choose to buy Services through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and in our privacy policy shall be known as ‘the Purposes’). All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’. You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your Personal Information, please read our privacy policy. 4.2 By accepting these terms and conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. You also agree that the Purposes may be amended to include other uses or disclosures of Personal Information following notification to you by means of a notice on our website, which you should check regularly. If you would like to review or modify any part of your Personal Information then you should email us at info@castle-rock.co.uk


4.3 In addition, the following also applies to all messages, e-mails, ideas, suggestions, concepts or other material submitted by you to us (‘Content’): You must own or have the right to submit the Content; you must ensure that all Content submitted to us does not infringe the copyright, design, privacy, publicity, data protection, trademark or any other rights of any third party, nor be obscene, abusive, threatening, libellous or defamatory of any person or be otherwise unlawful. 4.4 You have sole responsibility for the Content which you submit to us and you shall indemnify and shall keep us fully and effectively indemnified on demand from and against all losses and liabilities (including legal costs and expenses) suffered or incurred by us and arising directly or indirectly out of the publication of Content submitted by you to us which may form part of an application or registration of some sort. 4.5 From time to time we may choose to write to you or send you a newsletter containing information which we feel may be of interest to you. In accordance with the Act when you register with us, we specifically request that you opt-in by ticking or marking one of the boxes on our forms with an ‘x’ or by clicking an a button to consent to receive such information from us. 5. Security You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention. 7. Applicability of online materials 7.1 Unless otherwise specified the materials published on our website are presented solely for your own use 7.2 Our website is controlled and operated by us. Where content published on the website is supplied by third parties, you understand that we do not control or endorse their contents in any way.


All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or off-line) and the use of such content, except for content which relates directly to Products/ Services you purchase. 7.3 We have used our best endeavours to ensure that our website complies with UK law. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the England & Wales. 7.4 We makes no warranties, express or implied that making the Products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products and or Services are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products/ Services. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products/ Services by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries. 8. Copyright and monitoring The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Newlife and or other third party licensors. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with us or using our website as for a knowledge resource.


However, you may not modify, copy, reproduce, republish, attempt to upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so. 9. Linked sites Unless specifically provided, we make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its website administrator or web master. 10. Availability of our website We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device. 11. Liability 11.1 We exclude all express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the products, our website or any information or service provided through our website to the fullest extent as permitted under English Law. 11.2 We will do our best to ensure that all materials and information published on our website are accurate, but please note that all materials and information on our website are provided on an ‘as is’ basis. 11.3 There are additional Terms and Conditions that apply to the following Products/ Services that we offer, which are outlined in our terms and conditions at time of purchase of services.

Payment Terms

  • Payments via Bank Transfer – Account Number: 21672815 Sort Code: 23-69-72

  • QuickBooks – Review & Pay on invoice

  • PayPal – info@castle-rock.co.uk

  • Card Payments – Call 01344 266303 to make payment over the phone

  • We can also offer an instalment payment plan*

  • Overdue invoices will result in a fixed monthly interest charge (at the rate of 10%) for the balance amount not paid.

  • Any quote given by ECO Clean Solutions Ltd will be valid for 3 months from the date shown on the quote.

*A payment plan can be set up with three equal easy payments spread over the 2 months.

First equal payment to be paid on completion of work, followed by two consecutive payments over the next two months from first paid invoice date.